Support

Getting help

Email is our only support channel, and it goes straight to the developer.

If you're reporting a problem, include your iPhone model, your iOS version and what you were doing right before it happened. A screenshot or a screen recording helps more than any description.

Supported devices

Rooftop Station needs an iPhone running iOS 26 or later. iPad and Mac aren't supported yet.

The view doesn't follow my phone, or the direction is off

Rooftop Station uses your phone's magnetometer to tell direction. Magnetic cases, MagSafe wallets, speakers, laptops and other magnets or large metal objects can throw it off. Move them away, then slowly draw a few figure eights in the air with your phone, and the direction usually settles.

You can also drag the view with your finger to look around yourself.

No sound

Check the volume, and whether the sound is going to Bluetooth headphones or a speaker. Rooftop Station is a music app, so it plays even in silent mode; use the volume buttons to adjust it.

After you lock your screen

The music keeps playing when your screen is locked, and you can pause it from the Lock Screen. To have it stop on its own, use the sleep timer.

Purchases, subscriptions and refunds

Purchases and subscriptions go through the App Store and are handled by Apple. To cancel or change a subscription, open Settings on your iPhone, tap your name, then tap Subscriptions.

Refunds are handled by Apple too; request one at reportaproblem.apple.com. Your subscription belongs to your Apple ID, so on a new iPhone it comes back with the same Apple ID.

Ideas and requests

Feature ideas are welcome and genuinely read. We can't promise a timeline, and many won't make it in, but not before we've given them real thought.